Refund Policy – SCENTINELS

We appreciate your choice to shop with SCENTINELS and are committed to ensuring your satisfaction. If you are not entirely happy with your purchase for any reason, our team is here to assist you and address your concerns.

Returns

All sales are final and we do not accept returns. In cases where a package is returned to us because delivery could not be completed, we are happy to arrange a redelivery. Please note that an additional shipping fee will apply for this service.

Refunds

After we receive and review your returned item (where applicable), we will inform you of the refund status.

If your refund is approved, the amount will be credited to your original payment method. Please note that any initial shipping charges are not included in the refund.

Exchanges

Once an order has been shipped from our warehouse, we are unable to offer exchanges for the product.

Defective or Damaged Items

If your order arrives damaged or defective, please contact us as soon as possible. We will promptly arrange either a replacement or a refund, based on your preference and the availability of the product.

Processing Time

Refunds or replacement orders will be processed within 7 business days after we receive the returned item, where applicable. Please note that the time it takes for the funds to appear in your account may vary depending on your payment provider.

Contact Us

If you have any questions or need assistance regarding our Refund Policy, please get in touch with our customer support team:

 ! 077 2500 698

Our team is committed to helping you and making sure your shopping experience with

SCENTINELS is easy, convenient, and worry-free.